Posted 24.3.20

Keeping you safe in your home

It’s worrying times for all of us, but we need to work with you to make sure that you are safe in your home ♥️

Guidelines are below about how we can safely get emergency repairs or gas servicing done in your home 🏡 

Our contractor will call you ahead of any visit to check if you or any of your household have symptoms of Covid-19 📞 

Symptoms include;
- a new continuous cough
- a fever
- anosmia - loss or change to sense of smell or taste

If you do, and are self-isolating, there are still things we can do to make sure emergency repairs or health and safety work is done safely – by keeping contact between your household and the contractor to a minimum ⬇️

Our contractor will ...
• text or telephone you to let you know they are on their way and when they arrive outside your home
 
With your co-operation...
• we will let you know when they are coming by texting or phoning you  

• when the contractor arrives please open the front door and move into another room, where the contractor is not working.

• please ask your family to do the same  

• when the repair is completed the contractor will clean the work area and leave you with any necessary paperwork for you to review 

• they will also text or telephone you to say that they have completed the repair when they are outside your home

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