Housing Advice & Support
We want our tenants to know we are always here with help, support and advice.
Housing Officers are here to help you:
manage your home and your contract with us. They can give advice and support around your rights, neighbour disputes, changes in circumstances and can signpost to other staff or agencies that can help you.
Tenancy Support Team are here to help you:
with managing your wellbeing, sustaining your contract and maximising your income as much as possible. They will help you with benefit claims, budgeting, appeals and signpost you to other staff or agencies that can also help.
Rent Support Officers are here to help:
with managing your rent. They will help set up payment plans, advise on benefit entitlement and sign post you to other staff or agencies that can help.
Housing Officers
Our Housing Officers are here to help you manage your home and your contract with us. They can give advice and support around your rights, neighbour disputes, changes in circumstances and can signpost to other staff or agencies that can help you.
Rent Support Officers
Our Rent Support Officers are here to help you with managing your rent. They will help set up payment plans, advise on benefit entitlement and sign post you to other staff or agencies that can help.
Tenancy Support
Our Tenancy Support Team are here to help you with managing your wellbeing, sustaining your contract and maximising your income as much as possible. They will help you with benefit claims, budgeting, appeals and signpost you to other staff or agencies that can also help.
We want our tenants to know we are always here with help, support & advice.
We provide a range of homes for all members of the community, as well as services to help improve their health & wellbeing. Download our free Tenant Handbook for more information and advice.
We want our tenants to know we are always here with help, support & advice.
We provide a range of homes for all members of the community, as well as services to help improve their health & wellbeing. Download our free Tenant Handbook for more information and advice.
Anti-social Behaviour (ASB)
ASB is defined as ‘serious or persistent actions by a person(s) which cause harassment, alarm or distress’. If you are experiencing ASB, we are here to help.
What is ASB?
Some examples include:
- Harassment or intimidation
- Threatening behaviour
- Hate related crime about a person’s race, sexual orientation, gender, religion, disability or age.
- Verbal abuse
- Loud noise
- Fly tipping
- Drug dealing
- Deliberate fire starting
Where to get support
If you are a tenant and feel you are suffering from ASB, please contact our Customer Services Team on 0345 260 2633 and they will explain the process and take the relevant details from you.
Also, the Police can be contacted on 101 for non-emergencies. The name of your local Police Community Support Officer (PCSO) can be found on www.police.uk
Always call 999 in an emergency.
For lots more housing advice, visit the Shelter Cymru Advice Online Service
Here you’ll find a huge range of searchable resources, including money and debt advice, information about your legal rights and sections dedicated to specific groups, such as young people and families.
Click to visit: Shelter Cymru Housing Advice