Who are we looking for?

In this key role you will be part of the Housing Services Team and work with individuals on a one-to-one basis, identifying what challenges and barriers they have to sustaining a tenancy, and then supporting them to find their own solutions. The role will case manage and develop plans so that residents can uphold the terms of their contract and live fulfilled lives.

There is a strong focus on building trusting relationships with individuals, families, neighbours and in some cases communities to achieve outcomes that affect long term behaviour change. Technical abilities include but not limited to:

• Knowledge of Housing Management practices including Tenancy management, Neighbour Nuisance, Anti – social behaviour, compliance, Health and Safety.
• Knowledge and understanding of the legal responsibilities and rights of landlords and tenants
• Demonstrated ability to deal with conflict and challenging behaviour
• Experience of using CRM systems; specifically, QLx would be advantageous
• Possess a valid full driving licence for a car and have the use of a car each working day

Most importantly, you will be someone who is empathetic and understands individual circumstances, open minded and non-judgemental with solutions focussed mindset. It would be beneficial for the post holder to:

• Have experience of a psychologically informed approach to working with clients
• Have experience of a mental health focused working environment
• Understanding of the courts and/or tribunal process

Tenancy Coach 

The role must recognise a trauma informed approach to the work and champion the move to a wider psychologically informed environment across the whole directorate. Whilst understanding that an individual’s past experiences can impact on current situations, we promote a high support – high challenge working environment, where interventions are balanced with honest conversations about tenancy expectations – such as paying rent, allowing access, condition of home, living well with neighbours and being a positive impact on the community.

Equality, Diversity & Inclusion

We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity.

When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfill the essential role criteria will be guaranteed an interview.

We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.