Join #TeamCynonTaf as our Tenancy Coach.

Are you people focused and passionate about facilitating bespoke service?

We’re looking for a passionate and experienced Tenancy Coach who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes.

Job Details

For more information about the Tenancy Coach role, you can read the full  Job Description & Person Specification – Tenancy Coach.

Read our employment Terms & Conditions.

If you would like to know more about our corporate priorities, click here.

You can complete our Equality, Diversity & Inclusion survey here.

Location: Abercynon (Hybrid)

Salary: £32,221 per annuum

Hours: Full Time – 35 hours per week

Tenure: Permanent

Closing Date: Wednesday, 2nd July 2025

Interviews: week commencing 7th July 2025

 

To Apply: send a CV and covering letter to [email protected]

For an informal chat about the role please contact Hannah Divall via [email protected] 

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Who are we looking for?

In this key role you will be part of the Housing Services Team and work with individuals on a one-to-one basis, identifying what challenges and barriers they have to sustaining a tenancy, and then supporting them to find their own solutions. The role will case manage and develop plans so that residents can uphold the terms of their contract and live fulfilled lives.

 

There is a strong focus on building trusting relationships with individuals, families, neighbours and in some cases communities to achieve outcomes that affect long term behaviour change. Technical abilities include but not limited to:

  • Knowledge of Housing Management practices including Tenancy management, Neighbour Nuisance, Anti – social behaviour, compliance, Health and Safety.
  • Knowledge and understanding of the legal responsibilities and rights of landlords and tenants
  • Demonstrated ability to deal with conflict and challenging behaviour
  • Experience of using CRM systems; specifically, QLx would be advantageous
  • Possess a valid full driving licence for a car and have the use of a car each working day

Most importantly, you will be someone who is empathetic and understands individual circumstances, open minded and non-judgemental with solutions focussed mindset. It would be beneficial for the post holder to:

  • Have experience of a psychologically informed approach to working with clients
  • Have experience of a mental health focused working environment
  • Understanding of the courts and/or tribunal process
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Tenancy Coach 

The role must recognise a trauma informed approach to the work and champion the move to a wider psychologically informed environment across the whole directorate. Whilst understanding that an individual’s past experiences can impact on current situations, we promote a high support – high challenge working environment, where interventions are balanced with honest conversations about tenancy expectations – such as paying rent, allowing access, condition of home, living well with neighbours and being a positive impact on the community.

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Equality, Diversity & Inclusion

We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity.

 

When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfill the essential role criteria will be guaranteed an interview.

 

We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.

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We are a registered social landlord.

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We manage 2,000 homes across Rhondda Cynon Taf.

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We are passionate about making a positive difference in our local communities.