Sheltered Scheme Team Support

Join #TeamCynonTaf as our sheltered scheme team support.

Are you passionate about supporting older people to live safely & independently?

This is an excellent opportunity for someone who is caring and passionate about improving people’s lives by providing excellent service around Rhondda Cynon Taf Sheltered Schemes.

The responsibility of post holder is to oversee the day-to-day management of Sheltered Housing, providing support to residents and empowering them to live independently.

Job Details

For more information about the Sheltered Scheme Team Support role, you can read the full Sheltered Scheme Team Support – Job Description & Person Specification 2024.

Read our employment Terms & Conditions

If you would like to know more about our corporate priorities, click here.

You can complete our Equality, Diversity & Inclusion survey here.

Location: Rhondda Cynon Taf

Salary: £12.62 per hour

Hours: Part Time – 16 hours per week

Tenure: Permanent

Closing Date: Monday 18 November 2024

To Apply: Send a CV and covering letter to [email protected]

For an informal chat about the role please contact Collette Williams on [email protected]

Who are we looking for?

The role will be a customer first approach, demonstrating understanding of issues that are important to tenants living in Sheltered housing.

By developing effective relationships internally and externally the Sheltered Scheme Team Support will signpost residents to various third-party agencies including DWP, NHS, Local Authority Housing Benefit Departments and specialist support providers.

Some key areas of responsibility will include but not limited to:

Ensuring that accommodation is maintained to a high standard by monitoring compliance with gas servicing requirements, legionella controls, fire alarm testing, door entry and warden call systems and monitoring contract services delivered to the scheme, recording these for evidence and reporting purposes.
Participate in the annual service charge calculation and consultation exercise providing data as required.
Identify support needs, financial and mental wellbeing of residents and contribute to solutions that will assist the tenants to sustain their tenancies and independence where possible.
Maintaining accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR
Contribute towards delivering a customer focused housing service, ensuring tenants are provided with a safe and supportive environment

Additionally, the Sheltered Scheme Team Support will carry out Health and Safety inspections of the scheme as well as ensuring regular Fire Alarm checks, fire alarm drills and emergency lighting tests.

Strong partnership working with other agencies such as local authorities, the Police, support agencies and other services will also be expected to develop a multi-agency approach to tenancy management.

Equality, Diversity & Inclusion

We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity.

When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfill the essential role criteria will be guaranteed an interview.

We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.